FAQ
Welcome to the FAQ page for House of Calm! Here, we aim to address your queries and provide clarity on our products and services. If you have a question that isn't answered here, please feel free to contact us at our customer support page.
Orders & Shipping
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress on our website.
Do you ship internationally?
Currently, House of Calm exclusively serves the U.S. market. We do not offer international shipping options. This allows us to focus on providing the best possible service and products tailored to the preferences and needs of our U.S. customers.
What is the return policy?
House of Calm offers a 30-day return policy. Items must be in the same condition as received, unworn or unused, with tags and original packaging. For more details, please visit our Return Policy.
What are the shipping options?
We provide various shipping options tailored to your convenience. Specific details can be found during the checkout process on our website.
When will I receive my order?
Estimated delivery times are provided at checkout and depend on the shipping option selected. You'll receive a confirmation email with a tracking number to monitor your order's progress.
What do I do if I receive a defective order?
If you receive a defective product, please contact us immediately at [our contact email]. We will guide you through the process of returning the item and arranging for a replacement or refund.
Product & Inventory
How do I make sure I order the correct size?
Please refer to our comprehensive Size Chart for guidance on selecting the correct size. If you have any further questions, our customer service team is happy to assist you.
Are your products environmentally friendly?
Absolutely! We partner with certified sustainable manufacturers and prioritize organic materials. Our commitment to the environment is integral to our brand philosophy.
Other
How do I contact customer service?
Our customer service team is always ready to assist you. You can reach out to us through our Contact Us page for any queries or assistance.
We hope these FAQs help you understand House of Calm better. Our mission is to bring a sense of calmness and authenticity to your life through our products. Thank you for choosing House of Calm! 🌿✨