Refund policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

Eligibility for Returns

To be eligible for a return, your item must:

• Be in the same condition that you received it.

• Be unworn or unused, with tags.

• Be in its original packaging.

• Include the receipt or proof of purchase.

 

How to Start a Return

1. Request a Return: Log into your profile on our website and request a return.

2. Return Approval: If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.

3. Send the Package: Items sent back to us without first requesting a return through your profile will not be accepted.

For any return questions, contact us at hello@houseofcalm.us.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

• The item is defective.

• The item is damaged.

• You receive the wrong item.

We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants).

• Custom products (such as special orders or personalized items).

• Personal care goods (such as beauty products).

• Hazardous materials, flammable liquids, or gases.

Note: We cannot accept returns on sale items or gift cards. If you have questions or concerns about your specific item, please get in touch.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Note: It may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@houseofcalm.us.